In our Tableau Server 2024.2.15 running on Linux, we have configured it with an identity store in a Microsoft AD on AWS, with one domain defined (ldap.dominio.com)
We restored a backup (data and users) from a previous environment running version 2023.3.10, which had its identity store configured with an AWS Simple AD (LDAP) and de domain 'corp.empresa.com'.
Although the backup restoration completed successfully, users are unable to sign in to Tableau Server 2024.2.15. The following error is displayed:
“Cannot sign in. User account not found. For assistance, contact your Tableau Server administrator.”
We would actually need to know if there is any other way to migrate users from domain X to domain Y, without having to do it through a Site Export/Import (
https://help.tableau.com/current/server/en-us/sites_exportimport.htm)
Thanks!!
Yeah, Tableau ties the usernames to the exact domain string, so after switching identity stores the restored users won't match anymore. You can use `tabcmd reset_password` or the `tsm user` commands to remap/update usernames to the new domain, but there’s no native bulk “domain swap” without site export/import. Some folks handle it by scripting against the REST API to update all users before switching auth.
