I am trying to create a duplicate rule for the Object Contact Point Email and Contact Point Phone - these are standard objects and I have access to read / write records on these objects. I want to create a duplicate rule for these Objects, but I cannot find them in the Dropdown when you click on New Rule, I have tried searching for resources where it says that certain objects cant have duplicate rules but I am not able to find any. Please help me out to figure this out.
Hi @Tanmaya Gampa - Salesforce doesn’t let you create duplicate rules for every object—Contact Point Email and Contact Point Phone are among the objects not supported for duplicate management.
A few ways to handle it:
- Create the duplicate rule on Contact (or Account/Lead) instead, since Contact Point records roll up to those objects.
- Use a Custom Duplicate Rule with a custom object if you need field-level control.
- Or handle it with Flow/Apex to check for duplicate Contact Point Email/Phone before insert.
Even with read/write access you won’t see those objects in the New Rule dropdown, because duplicate rules only support certain standard/custom objects (Contact, Lead, Account, and custom objects).
