Hi everyone,
I have an HP Envy laptop running Windows 10 Home (64-bit). It’s a backup device that hasn’t been turned on for several months. When I tried booting it up today, it says my password is incorrect.
- I’m sure the password is correct (I verified carefully).
- The password was changed some time ago.
- I don’t have a password reset disk.
- I tried older passwords, checked keyboard layout, and confirmed Caps Lock status.
Still no luck.
1 réponse
If it’s been offline for months and you changed the password recently, it might still be using the old cached one and not syncing with your Microsoft account. Try connecting it to the internet at the login screen and see if it accepts the updated password. If that doesn’t work, you may need to use Windows 10’s “Reset this PC” option from the recovery menu to get back in.
