Hello Team,
I am facing an issue with the Data Library. I have set up Data Cloud for Confluence through a connector, created a data stream with a custom data model object, and configured the search index. My records are available in the Agentforce Data Library setup but are not visible in the Agent Builder's Knowledge Data Library.
Can anyone help me understand the reason behind this and how I can fix it?
, thank you for the reply. We have a similar issue and have received conflicting advice from Salesforce Support. We have a working perm set for our Employee agent to access the Knowledge ADL using the Data Cloud Data Space Management section in the perm set.
However, more recently, SFDC support said we should be using Data Governance within D360 to set these "allow" access permissions. Do you have an example of how we would set that up? I've created a Tag Taxonomy for Knowledge Access and an accompanying Internal tag for Knowledge, but when I click on the Content Tagging Settings, it says those are in Beta which wouldn't be an option for our Prod deployment.
Thanks in advance, Bill
