We have a flow run from Opportunity that has multiple entry criteria and sends 4 emails, a few weeks apart. Occasionally, when changes are made to the original opportunity, the emails fire again, which we don't want.
I have recreated this flow in Test and set the timing to be minutes, to try and work out how to prevent the re-triggering.
This is the flow:
We need the flow to send the emails at the different timings, if the criteria continues to be met. We also need to be able to change the Primary contact and have the emails continue to send, but send to the new primary contact. E.G. Mr Smith gets the first 2 emails, then the contact is changed and Mrs Jones gets the last 2 emails.
If the stage is changed so the opportunity is closed, the emails should stop sending
Currently, the emails send, but sometimes, changing the stage or the contact triggers them to go out again.
Is it something in my start criteria that is at fault? If anyone has ideas I'd be grateful, thanks!
Hello @Sara Monksfield, have you checked if you do not miss an opportunity stage value in your start condition criteria ?
PS : you can still create a technical checkbox to tick on your branches & add a test on this field in the flow triggering criteria list.
Eric
