Hi,
Can you please help explain the difference between Einstein Service Agent, built on Einstein 1 Platform, and Copilot, which is currently only for internal purposes? It looks like both have Gen AI capabilities. Can we perform the same actions using both tools except Einstein Service Agent is a Chatbot that can be added to external sources such as communities?
1 réponse
Hello @Pavan Peri this is a duplicate of https://trailhead.salesforce.com/trailblazer-community/feed/0D54V00007ifiaqSAA. Please use tags and mentions rather than pasting the same post on multiple topics groups. Eric
