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Topics#Digital EngagementQuestion de Innaka Rizki Meliana
Innaka Rizki Meliana (PT Optima Data Internasional) a posé une question dans #Digital Engagement
19 août 2024, 09:37

Digital Engagement License and Usage for Service Cloud

Hi Trailblazer Community,

I have a Digital Engagement License in Salesforce and get information from Salesforce Web that get 25 free inbound conversations for WhatsApp. What's the license name? I want to track the WhatsApp Usage.

 

And how if the conversation is more than limit purchased? Do we get charged extra? or the message won't come to Salesforce?

 

Thank you All:)

2 réponses
  1. Innaka Rizki Meliana (PT Optima Data Internasional)
    20 août 2024, 03:54

    Hi @VINAY KUMAR K thank you for your answer:)

     

    But still need another confirmation, If our conversation bundling is out of limit, what will happens with the WhatsApp inbound message? it won't come to Salesforce? 

     

    Thank you for your help!

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