Summer '24 released this feature where agents can open multiple console tabs/browser windows and Omni-Channel remains synced with only the first window/Omni session. It also keeps the agent synced with the browser window is refreshed.
The release notes do not confirm, nor deny, if this feature includes Service Cloud Voice. Can anyone from the production team chime in if SCV with Amazon Connect and/or Partner Telephony agents can benefit from this new feature?
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Our org is facing the same issue and calls are disconnected if they duplicate or clicks a button that opens into a new tab. With don't automatically we were able to atleast not disconnect the call in UAt org but it broke in production
