I just activated out enhanced bot and one of my agents asked if their is a way for them to see who is available and who isnt. Like my Omni Supervisor board but for non supervisors. Thank you for your input
2 réponses
Hi @Lisa Pazienza,
I dont think non supervisors can view agents availability, kindly check below appexchange tool and see if that works.
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000G0yalUAB
Thanks!
