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Eleanor Kuhl a posé une question dans Salesforce Email-to-Case

Hello,

We use email to case functionality in a very basic way. The current threading for case to email works well for my team and we would prefer not to migrate to the new behavior. Is it possible to stay on the existing technology?

 

Thank you!

5 réponses
  1. 6 mars 2024, 22:04

    If our emails come in from GMail accounts, will we need to reconfigure anything?