I'm trying to clean up the list views so my sales users have a clean experience, and my support users still have access to everything they need. I've shared list views with the support group (tried both by public group and by profile), but the list views still show up for the sales users. I'm stumped - any ideas?
2 réponses
Hello @Melissa Morse
I have two ideas that could be the problem.
Enabling 'Grant Access Using Hierarchies' may grant a user's manager access to list views that are intended to be shared exclusively with a specific Public Group and not beyond it.
Sharing a list view with any group, regardless of its membership status, makes that view public. Consequently, users with the 'Manage Public List Views' permission will be able to see it.