We are currently facing an issue with a user in our organization who cannot view any activity in their 'my feed.'
They have a ton of email activity, and I have run reports and evaluated leads to ensure there is engagement to show.
I've thoroughly examined all permission sets, filters, etc., and everything appears to be configured correctly.
The user's setup mirrors that of others in the same role, and they all can access their 'my feed' in their work queues. Additionally, the email connection has been verified, and no issues were identified.
Note: I did create a case and connect with Salesforce Support already, and no issues were found.
Has anyone else encountered a similar problem?
8 réponses
Have you compared the user on the team with another user on the same exact role? I’d make sure they have the same user license, profile settings, permission sets, same place in role hierarchy, sharing rules, territories, teams, etc. Could there be some type of coded Apex sharing that was done that is interfering? Also, what is the OWD for Activities in the org? Controlled by Parent or Private?
