If a user rejects an Einstein Next Best Action (NBA) recommendation, the recommendation is marked as rejected. However, as soon as the user (or another user) loads the same page again the same recommendations show up again as well.
How can I adjust the process not to display rejected/declined recommendations?
3 réponses
Forum Ambassador
Andrew Russo (BACA Systems)you would need to launch a flow on rejection then have the rejection flow check a box to make the logic cause it to now fire again.
https://help.salesforce.com/s/articleView?id=sf.nba_launch_flow_accepts_rejects.htm&type=5
