Firstly, apologies, I'm not a developer! We have a piece of code that reads as follows String ref = ' (Ref:IN:' + incident.Name + ')'; subject = subject.left(235) + ref;When we try to send an email from within the Remedyforce console it should populate the subject line like so "This is a test subject Ref:IN:00125455"However if the subject has a hypen, it will not pull through any of the subject before the hyphen.For example if my subject is "This is a test subject" - This really is a test subject it will pull through "This really is a test subject Ref:IN:012546" Any ideas on how we can prevent it chopping anything off to the left of the hyphen?
Can you provide the line of code where you store the subject. I think i know what is going on but i just want some more info on your issue. Also can you give another example of what your code should do vs what it is doing.
