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Hi Subaa,Sorry for this issue you are encountering.May I know how and where did you try to install Salesforce Lightning for Outlook add-in via using Outlook Web app or Outlook 2016 desktop client?If you are using Outlook Web App then try to check this issue via using Outlook 2016 to see whether the problem still occurs.However, I have tried and tested on my side to install Salesforce Lightning for Outlook add-in using Outlook 2016 desktop client without any problem.In Outlook, click Home > Store on the ribbon.On the Add-Ins for Outlook page, search for Salesforce Lightning for Outlook add-in by using a search box. When you find an add-in you want, review its privacy policy.For free add-ins, use the toggle controls to turn them On.Here is the screenshot for your reference: Hope this helps.Kindly mark this as solved if the reply was helpful.Thanks,Nagendra