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Topics#Net DevelopmentQuestion de Deepan Sadhasivam
Deepan Sadhasivam a posé une question dans #Net Development
9 juin 2015, 11:39

searchAndScreenPop() not working for Opportunity

Hi im using OpenCTI searchAndScreenPop() function to search the records in salesforce.Im able to get popup for Contact,Lead,Account but for Opportunity its not working. Anyone has idea to make this working.

Thanks in advance.
2 réponses
  1. Markel Bilbao de la Vega (NTS)
    18 oct. 2016, 06:30
    Maybe is a bit late to answer, but the problem may be that you have to define, on the Softphone Layout (search for it on the setup menu) upon which objets you want to search for evey type of call (inbound, outbound or internal). You will probably need to add Oppotunities to the object list on the Softphone Layout (by default I think that only Account, Contact, Lead and Case are added to the list).

    Hope it helps.
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