Hi Everyone,
I created a record trigger flow to do: when an agent link a contact to messaging session, that contact should be link to case as well
I have this following configuration for my flow
Start Record Trigger Flow
- Object: Messaging Session
- Configure Trigger: A record is updated
- Set Entry Conditions : EndUserContactId Is Null False
- When to Run the Flow for Updated Records : Only when a record is updated to meet the condition requirements
- Optimize the Flow for: Action and Related Record
Update Record
- How to Find Records to Update and Set Their Values: Update records related to the messaging session record that triggered the flow
- Set Field Values for the Case Records : ContactId-> $Record > Contact ID
3 réponses
Forum Ambassador
Eric Burté (DEVOTEAM)Hello @Ariel Gencianeo what is the issue you have with your flow ? I do not see it in your flow description, but have you done a Get Records to retrieve the case(s) you want to update (one or many) ?
Eric
