We are new to the tool and business manager had a question about branching on cadences.
Can branching options be customized or are they limited to Call results and Emails results? i have not found any documentation to indicate other branching options.
Thanks!
2 réponses
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Michael Brown (Salesforce)Hi Debra, unfortunately those are the only branching options. I've run into challenges where you want to branch based on field values on the contact versus the result of a call. Some workarounds for this are using separate cadences, and using flow to remove someone from one cadence if they meet a criteria and then add them to another.
