How to get only the latest email record in a case and then set status of that email record (by flow)
How can I get the record only of the latest email in a case and then set the status of that email record to a new value? I have the case record, that's not the problem, but can't get the latest email record and set the status of that email record.
I tried a lot, but didn't succeed. I want to solve this with a flow.
Some screenshots would be helpful for me.
Thanks a lot.
Frank
5 réponses
Hi Frank Try to debug to see whats happening
here a great view from Francis: An Admin's Guide to the Developer Console
https://www.salesforce.com/video/296543/
Don't get put off by the name the dev console is a great tool for an admin to have under the belt