Prior to the Summer '23 upgrade this past weekend, our Case Owners were receiving email alerts when a customer added a comment. This was done in Support Settings Notify Case Owner of New Case Comments. That email contained the comment and a link to the Case however today the comment is missing and only the link to the Case appears. Did something change that I missed?
14 réponses
Ok so yes. Go to org wide addresses
And ensure that you have a noreply address set up and that it’s purpose is set to default no reply.
We had the address in, but the purpose was set to user selection
