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Hi everyone!

 

We currently have one of our Salesforce Admins set as our Default Workflow User in Process Automation Settings. An "issue" with this came to light after deploying a new schedule-triggered flow, which are run by the Default Workflow User. Within the flow there is a Chatter post created, and the Chatter post triggers an email notification to users who have this email setting set to true (to send an email notification to them if they are mentioned in a Chatter post). Since the flow is triggered by the Default Workflow User, the Salesforce Admin's name is used as the email sender/person who posted in Chatter so users believe the admin created the post and then message the admin with comments/questions.

 

Do you know of any options for who/what user can be set as the Default Workflow User to avoid these kinds of issues? I appreciate any info you can provide!

5 réponses
  1. Forum Ambassador Michael Brown (Salesforce)
    20 janv. 2023, 15:53

    @Jamie Robinson are you using the Post to Chatter action? I wonder if you could use a Record Create element to create a FeedItem object and set the CreatedById to the appropriate user.