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Gourav Maggu (Onecom) a posé une question dans #Service Cloud

I need to have Email Message ToAddress into Case custom field in Case(before Insert)

 

Please share your thoughts

7 réponses
  1. 7 déc. 2022, 08:17

    In this case you can send email by checking checkbox available on case record form.And another way is use Standard Case Auto-Response Rule.

     

    Screenshot 2022-12-07 134510.png

    In this case you can send email by checking checkbox available on case record form.

    And another way is use Standard Case Auto-Response Rule.

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