Skip to main content
Groupes* Experience Cloud *Question de Jayashree S
Jayashree S (Winfomi) a posé une question dans * Experience Cloud *
11 nov. 2022, 11:29

Added knowledge article in partner portal but partner user unable to view the same. Why and how to resolve.?

I've added knowledge article under topics in partner portal but when I logged in as a partner user I can't view the articles. 

1 réponse
  1. Rimsha A. (Contour Software)
    11 nov. 2022, 11:39

    Hi,

    • Please check:
    • For a Knowledge article to be searchable by an end user, the following requirements must be met:
      1. User must have access to Knowledge
      2. User must have access to the corresponding article type
      3. User must have visibility into the article's categories
      4. Article must be published
      5. Article must be visible in the appropriate channels
    • https://help.salesforce.com/s/articleView?id=000387702&type=1
Rédiger une réponse...
0/9000