Hi Guys
I need to have an entitlement such that for Urgent & High Priority, I want milestones hours to follow Calendar hours (24X7), but for Normal and Low priority cases, milestone hours should be tracked in business hours (considering 9 AM to 5 PM with weekend off).
Can you please suggest solution to achieve this?
4 réponses
Rishi - did you come up with a solution for having the business hours based on the client timezone?
