I refreshed a sandbox from Production, then tried to create an account, but unfortunately I now get an INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY error when trying to save the account. Saving should trigger a flow to create an associated record on a custom object, plus a task on the account, but this flow is now causing the error.
We did have similar happen in production on a different object, caused by permissions on activities, which we fixed. Surely if the issue was fixed in production, then the sandbox should work the same? I have tried removing the parts of the flow that create the task to see if that helps but it doesn't. All records so far should be owned by me (Admin) as it's a completely fresh org, so what would be causing access errors?
Hi Sara,
A probable cause could be Record type access or because of Record type Ids, which may have changed after the refresh.
Check the custom labels (if you have implemented any) or in your Triggers once, whether they have the correct record type Ids.
Thanks.
