In the permission set, the Service Presence Status Access is enabled only for Available Chat and Busy.
But when I go to Omni Channel in the the Service Console chat, it shows "Away" and "On Break". How would I disable this?
this ?
3 réponses
Hi Meena, since Permission Sets can only add to Profile permissions, I would suggest checking the Profile's "Service Presence Status Access" list to make sure the status access wasn't set on the Profile level. Navigate to the Profile, and find the "Service Presence Status Access" section and make your edits as you need.
