Does anyone know if there is a way to have the chat widget work for both sales and support and somehow make the customer choose which dept they need to speak with? I see that it can link to cases, cases and contacts, or opportunities. I need it to have the ability to link with any of the three depending on why the customer is there to chat.
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@Navneet Kamat- I believe that is what we are currently using. However, when setting it up you have to tell the system to link with either sales OR service. I am hoping for a way that it could link to both, depending on customer choice.
