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Topics#Omni-ChannelQuestion de Arthur Almeida
Arthur Almeida (TV Globo) a posé une question dans #Omni-Channel
20 sept. 2021, 19:55

query to count waiting in an OmniChannel queue DON'T WORKS

in the queue have five users waiting, but the query doesn't work, WHY?

query to count waiting in an OmniChannel queue DON'T WORKS

 

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1 réponse
  1. Amey Priolkar (Silverline)
    21 sept. 2021, 04:08

    Hi Arthur,

     

    Could you please try this?

     

    select Id, WorkItemId, WorkItem.CaseNumber, QueueId, Queue.Name, ServiceChannelId, GroupId from PendingServiceRouting
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