I have a question. Is the service cloud license useful for the following case: - We want to process internal tickets from different departments in SF. The tickets would come in via Custom Objects and be assigned according to the ticket type. The SF users are the ticket creators. - We would also like to use the knowledge base so that, for example, our IT can quickly help the users with IT tickets. - CTI is a future option for us. Is the Service Cloud license much too oversized for this case? Would you recommend the Service Cloud license for this? #Service Cloud
2 réponses
Thank you for your reply.
- Is it possible to use Knowledge Base and CTI only with a Service Cloud license?
And one more question about the Editions.
- With the Service Cloud Essentials license it says: "Out-of-the-box CRM for up to 10 users".
- Does that refer to a maximum of 10 users I can have on the Salesforce instance or a maximum of 10 users that can work with the Service Cloud?
