Tasks: reassign ownership and sharing

Hi guys,

I am not familiar with tasks too much, and wonder whether there is some sort of Trailhead or so?

Because I have the following use case:

A small group of people with a certain profile and role assign tasks amongst themselves, to do certain jobs on cases.

As soon as one of the is on holiday, or on sick leave the others (or at least their team leader, that yet does not have a different role or profile) need to be able to reassign ownership to others in their group.  Activities, their sharing and behaviour have always been a bit of a mystery to me. That's why until today I tried to avoid. But now I need to know, what is possible, and don't find aggregated ("good") info.  Any input from you, as you probably had such a challenge already? Or any links to good documentation?

Thanks and regards, Jo

#Task Management  #Task Ownership#task sharing #Tasks