I would love to use Lightning's super cool "Send List Email" from a Contact List View feature, to send short reminder emails to small groups of students, rather than sending every email via a third-party mass emailer (that's more appropriate for big announcements).
My one hesitation is that the recipient sees, on the From: line (in gmail, at least), a "via" addendum (looks like "John Fine via
r1ij5ikdhznjn5.56thx1t.d-cibdeam.naxx.bnc.salesforce.com), which looks like junk mail, and also makes me worry about deliverability.
Is there a way to get the "via" to go away, so the From: line is just the sender's address? Is that related to deliverability settings like DKIM and such? Every time I start to read about email settings like deliverability I just get lost in the jargon.
To muddy the waters further, our email service is provided by our school district (we are an education foundation), so might there be settings that I can't set myself as SF sysadmin, but I have to get their IT to set for us?
Hi @John Fine
There's a partially delivered idea: https://success.salesforce.com/ideaview?id=08730000000IMvLAAW
This is the help article for this partially delivered idea: https://help.salesforce.com/articleView?id=000315645&type=1&mode=1
As per the comments:
Parameters that accompany the option to "Send through Salesforce" (in a user "My Email Settings" page) apply when sending List Emails from Lightning (an email is issued when switching mailboxes to confirm validity). That's one way to change the From and Reply-To. While you can modify the sender display name in these records, there is no option to configure the From address in a List Email such that it dynamically changes to equal the record owner's email address for the lead/contact currently being processed. I can visualize the flows you've described for this idea though, and when it proves valuable.
About the dropdown that appears in 1:1 emails: the composer's From field shows the user's current email address, as well as org-wide email addresses made available to the user in that org. Users with an Inbox license may also connect multiple email accounts to their Salesforce profile; all of these addresses will appear in the dropdown when composing 1:1 emails. That does not cover all of the scenarios mentioned on this idea's comments, but may be helpful to some of you.
This might help you to some bit, might not exactly what you want.
Akash
