talks about the "Data Import Wizard" while the Guide to Importing Donor Data refers to the "Data Import Tool" . Each has different directions on where to find it and exactly how to use it (although both screens look similar). I want to update contacts that are already in the Salesforce. When I follow the direction in the above mentioned help file, all of the contacts in my import are failing (BTW I can't seem to "View results" - which is a link on the Bulk Data Load Job page - when I click on it it downloads a file format which my computer is unfamiliar with - does anyone know how to view this?).
So, how am I supposed to update existing contacts a.k.a. add additional information to their record? With the Data Import Tool or the Data Import Wizard?
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