I have a Lightning email template with several links to documents in Dropbox. I highlight the text, insert the hyper link (copied and pasted from DB's "Copy Dropbox link"). I do this for all my links. Some work just fine. Others, the address that populates in a new tab is the correct address except the ":" after http is missing (http://). My initial links I paste in have the ":" present.
Any ideas on why the ":" would be disappearing and what I can do to fix them?
Thanks! #Service Cloud
Hi @Sadie Shaver,
Here are the steps to ensure links are displayed correctly in an HTML email Template:
1. Edit the HTML email template: Setup | Communication Templates | Email Templates, Click the Name of the Template then click "Edit HTML Version".
2. Enter the text that you would like to be hyperlinked. i.e. Terms of Service
3. Highlight the text of the link and click the "Insert a link" icon (picture of a chain).
4. Paste the ("http://www.companyname.com/aboutus/policy.aspx#.Terms") on the URL window then click OK.
5. Save the Template.
Please note: Your template must be of HTML type and not text.
If this helps, please vote as best answer.
Thanks
