Hello Trailblazers,
Which CTI app will retain recorded calls (for a call center) indefinitely?
Please Help.
Thank you in Advance.
6 réponses
Depending on what your use case is, I have in the past moved the call recordings to Galcier storage to save costs, flagged this in SF with a button that would request it be restored. This was all custom code at the time, but worked well. There might be more automation for this now..