Hello Salesforce (and Outlook) friends,
does anybody know whether it is possible to disable the "Send through Salesforce" option in users' settings?
Background is, we do want to send to allow sending email, we just want make sure nobody sends other than through Office 365.
Thanks
Anne
Forum Ambassador
Manoj Nambirajan (Dell Technologies)I am assuming, in the org below steps have been followed
- From Setup, in the Quick Find box, enter Send through External Email Services, and then select Send through External Email Services.
- Select either Send through Gmail or Send through Office 365.
- From Setup, enter Deliverability in the Quick Find box, then select Deliverability under Email.
- Set the access level for sending email to All email.
In that case, for your ask.. we cannot disable that Option of Send through Salesforce. May be try to raise a case with Salesforce support and check if they can disable for the Org.
an alternative way is.. (since the salesforce option will exist).. you can try to enforce users for Office365 via training as well as explore Email Relay services. This needs some work but i guess it will work as it requsts salesforce to relay all emails via office 365. Link as below
https://help.salesforce.com/s/articleView?id=000337644&type=1
