Only Offline status is showing. Cannot able to see Available, Busy, Break On in the Omni channel.
2 réponses
Hi Feecon,
You will need to go to your profile and add the presence statuses on Enabled Service Presence Status Access. An alternative is to create a permission set then add the statuses on the Enabled Service Presence Status Access and then assign the permission set to users.
Hope this helps.
