SMS and Chatbots.  We've built a chatbot to engage with customers via SMS.  This is prompted by a Process Builder sending a Messaging Template to the customer, the customer responds and we're expecting the Chatbot to pick up on the response.  I've had this working in a Dev Edition, but now I cannot replicate in a different org.  What we know: we know we can send out SMS, but the response doesn’t get picked up by the Chatbot.

 Messaging | Messaging Settings  Channel +1207[full number]

Routing

• Routing Type: Omnichannel
• Queue: Client Success Chatbot

Omni-Channel: Enabled

Routing Configurations: 

• Client Success Chatbot
• Related Queue: Client Success Chatbot

Queue: 

• Supported Objects 
  • Chat Sessions 
  • Chat Transcript
  • Messaging User
  • Messaging Session

Chatbot

• Overview | Channels 
  • Channel = text, deployment = +2107[full number]

  what we don’t know

1. We don’t know how to monitor any incoming SMS 
2. We don’t know where the Omnichannel is failing to hand a text message to the bot.

#Chatbot #SMS Messages #SMS #Omni Channel #Einstein Bot #Einstein Bots