Hello All,
I'm thinking of make the cases OWD public for my org, but I'm concerned about the cases for the community portal.
Does anyone have similar setup can advise what is the best practice?
Thanks
2 commentaires
There is an internal OWD and an external OWD. The external OWD is what defines the default for community users. You likely want to keep the external OWD private and not share all cases with all users in the community, otherwise they'll be able to see each others' cases.
