Hello Team,
I have a case where the Pardot Lightning Application is not visible in the App launcher.
I have given the users the required permission(CRM User).
The lightning application is visible in the 'App Manager' and I have added the profiles that needs access. And when I try to search pardot in the App launcher only the classic application is visible.
Any idea why this is happening?
Thanks,
Hari
@Hari Krishnan Could be a couple of different things -
Do users you want to leverage the Lightning App all have the Pardot permission set in Salesforce? These users can't have Identity licenses in Salesforce (they must have a Sales Cloud license to access Lightning App).
Does each person have a Pardot user record that is synced with a Salesforce user record?
Have select user profiles been added to the b2bma_canvas connected app? Go to Manage Connected Apps to check.
Have you made the app visible to select user profiles in the Lightning App Manager? Go to App Manager to check.
Page 7 of this documentation walks you through it step by step -
https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/pardot_lightning_app_implementation_guide.pdf
