we have a Use-Case, that we want only use Einstein Chat Bot in non-working hours of our agents.
During office time, there should be a normal Chat, were Customers are directly connected through the Omnichannel with Service Queues. Only if nobody works (or maybe if the wating time for a queue is too hight), the Einstein Chat Bot should take over.
Does anybody has an idea, how we could configure the Chatbot in a way, that he is not the "before" the normal chat?
Thanks and best Regards
2 réponses
Hi @Thomas Klement Hope you are doing well .
have you solution of your problem of chatbot doing working in non working hours?
if you got it please guide me how it done for you.
Thanks
