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Topics#Data ManagementQuestion de Vladislav Maksimchik
Vladislav Maksimchik (SENLA) a posé une question dans #Data Management
14 déc. 2020, 02:22

Updating case fields if case is created from email

Hello Everyone. I configurated email-to-case. And i want to update some fields when case is created from email which i set in Routing Addresses. But in procces builder i don't know what criteria i have to use. I have tryed this:

 

[Case].Source:EmailMessage.ToAdress equals (test@gmail.com)

 

then update fields. But it doesn't work. Without criteria everything works nice.
2 réponses
  1. Vladislav Maksimchik (SENLA)
    14 déc. 2020, 04:52
    [Case].SuppliedEmail is not email which i set in routing addres. In routing adress i receive emails from many users. And then it creates a task in which [Case].SuppliedEmail it is user email addres but i want to use adress which i set in routing adress. For example: I have 2 email2cases. In the first  i have to set country value to USA and in the second as  China. 
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