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Topics#Data ManagementQuestion de Anna Duncanson
Anna Duncanson (Webflow) a posé une question dans #Data Management
6 mai 2021, 01:06

How to remove Case Feed Tracking from Salesforce Community?

We use case feed tracking for internal purposes and it needs to be left on, however, most of the tracked fields are internal only and changes to those fields should not be visible to our community cloud users. Not to mention it creates a ton of irrelevant noise for community users.

 

There are some required fields such as "status" that we can't just restrict using field-level security.

 

Anyone know how to circumvent this? I wonder if we need to use CSS? 
3 réponses
  1. Anna Duncanson (Webflow)
    6 mai 2021, 16:58
    I figured out a workaround for this. Create a before save record triggered flow and set the visibility to InternalUsers, for whatever types you want to keep as internal only.

     

    I figured out a workaround for this. Create a before save record triggered flow and set the visibility to InternalUsers, for whatever types you want to keep as internal only.

     

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