Can i send SLA email Notification through workflow ?If yes ,which object is used?

Question

I want to  send SLA notification to perticular queue email. I have already configured SLA's therefore dont want to create seperate SLA  for perticular queue. Can anybody please tell me how to achieve this req.

Naveen Dhanaraj · Answer

Can you explain bit more briefly??

Do you Want Like This,

http://blog.internetcreations.com/2013/04/salesforce-sla/#.WIXnHFN97IU

http://www.salesforceben.com/8-essential-service-cloud-workflow (http://www.salesforceben.com/8-essential-service-cloud-workflows/)

Can i send SLA email Notification through workflow ?If yes ,which object is used?

Data Management

Formation associée

Aide supplémentaire