I have two open tickets with Pardot support, one is over a week old. I believe we are Premier + support subscribers, and I have escalated both tickets. But I can't seem to get a response on either of these tickets. Anybody else experiencing this?
One of my tickets is around rogue opens affecting my rates. I can tell it's happening, I provided examples, I just need to know if there's a way to mitigate them from my reporting, or if there's a work around.
The other is about an issue I posted here a week ago, about having fields updated in Pardot when someone submits a form. I configured the field as I was told to, but I still can't see updates happening to it.
Most important, I'd like to know if anyone else is experience significant lag times to Pardot support responses times? I have only been using Pardot for a couple months but it's been almost every ticket I've submitted I've had to escalate after a few days because they don't respond to me. But this is a new situation, a week old ticket, no response after escalation. Anyone else have this happening?
Also, if anyone has any insight to the other 2 questions, that'd be great. I'm guessing not though, since I did already post one of those questions here and followed the inputters suggestions with still no change. :(
Thanks.
2 réponses
22998282 & 23027965 - one is over a week old. Why hasn't anyone responded? Did the cases get lost?
