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Topics#Salesforce CPQ & BillingQuestion de Blessen Mathew
Blessen Mathew (OSG) a posé une question dans #Salesforce CPQ & Billing
29 nov. 2018, 20:56

Price Calculation Status getting set to 'Not Needed' instead of Completed

Has anyone run into the case when Orders upon creation would have their Calculation Status set to 'Queued' and then to 'Not Needed'. Before the latest CPQ it used to go from 'Queued' to 'Completed'. I believe this is also blocking my workflow rules from firing. I currently am using a process builder to flip the appropriate fields but it doesn't fire my workflow anymore
1 réponse
  1. Frank Shapiro (Salesforce)
    4 déc. 2018, 19:21
    Hi Blessen,

     

    We did some work to reduce needless calculations on the Order object. As a result, only products that are Charge Type: Usage require calculations. For these, you will get Calculation Status: Completed. For all other Charge Types, calculations are not needed, hence the value 'Not Needed'. Please add that value to your Process Builder so it fires on 'Completed' or 'Not Needed'.

     

    The information is here, but not obvious:

     

    https://help.salesforce.com/articleView?id=cpq_order_fields.htm&type=5

     

    -Frank
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