Best options for CTI integration with Salesforce for incoming and outgoing calls and SMS that are tied to the same number

Question

I"m working on implementing a new org, and they want to be able to get incoming/ outgoing calls and SMS messages (custom on the fly messages, as well as templates for frequently used communications. They also want all the messages and calls to be masked to their main office number, so all calls and text appear to come from mainline. I have looked at Ringcentral and live message from salesforce, but RingCentral is telling me that they can't do it all on one line. Does anyone have any experience with this and recommendations, please? Thank you

Jayson Morales · Answer

Hi Shane,

Sorry for the inconvenience. In case you don't receive a response here, may I also suggest joining the Service Cloud group below to collaborate with the experts for best practice and advice.

https://trailblazers.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F93A0000001yCOSAY

Hope that helps.

Regards,

Jayson

Best options for CTI integration with Salesforce for incoming and outgoing calls and SMS that are tied to the same number

Customer Service

Formation associée

Aide supplémentaire