2 réponses
Hey Jeanne,
please find the Url for asked question as the same has been asked but it wass for asdding email template option so hope the same setting has been enabled and it is showing here.
https://success.salesforce.com/answers?id=9063A000000id3AQAQ
http://www.linkpoint360.com/kb/using-salesforce-email-templates-outlook-salesforce/
Hope it will solve your concern.
Thanks
Sid