Ajouter aux favorisReid Churchill (Blue Cross NC) a posé une question dans #Customer Service13 sept. 2018, 17:23Has anyone experienced that cases are escalating outside of defined Org business hours? I am and can not determine why this is happening.3 réponsesTriTrier par dateTrier par ordre d’utilitéTrier par dateChargement de commentaires supplémentaires...Reid Churchill (Blue Cross NC)13 sept. 2018, 17:59Thank you for your reply. We do have the correct time zone set in the business hours. As for step 3, we have the radio button for "Set Business Hours" selected.Ajouter un commentaireRédiger une réponse...GrasItaliqueSoulignerBarréListe à pucesListe numérotéeAjouter un lienBloc de codeInsérer une imageJoindre des fichiersURL du lienAnnulerEnregistrer0/9000Répondre
Reid Churchill (Blue Cross NC)13 sept. 2018, 17:59Thank you for your reply. We do have the correct time zone set in the business hours. As for step 3, we have the radio button for "Set Business Hours" selected.
