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Topics#Customer ServiceQuestion de Paul Enos
Paul Enos a posé une question dans #Customer Service
19 nov. 2014, 18:53

How can I get the HTML Email Status Report to total the number of emails "opened" to avoid counting them

I would like to look at the "Total" number of emails opened at the bottom of the column
3 réponses
  1. LaToya Newell (GearsCRM)
    19 nov. 2014, 19:04
    Hi there - can you post a screen shot of your report?  If you set the format of your report to Summary, you will be able to total the Emails Opened column by clicking the arrow next to the field and choosing sum.  But you just have to make sure you are using a summary vs. a tabular report.

     

    Hope that helps.

     

    - LT
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