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Topics#Data ManagementQuestion de Lee Beardshaw
Lee Beardshaw (AMT Vehicle Group) a posé une question dans #Data Management
15 déc. 2016, 14:32

Can I set up a default from email address in support settings?

I'm aware that I can create Workflow and Email Alerts to cover what I need to but I wanted to know if I can create a default from address in support settings?

 

This is how we currently have it set but, when a customer receives an email, it comes from the case owner email address;

 

Can I set up a default from email address in support settings?
9 réponses
  1. Lee Beardshaw (AMT Vehicle Group)
    15 déc. 2016, 15:40
    I have Email Alerts set up to go from 'contactus@ang...' and Support Settings set up to send from the same email address. However, when a new case is created the email received by the client is from the Case Owner. We do not want any emails to be sent from the Case Owner or User address. ALL emails from Salesforce should go from 'contactus@ang...' - does this make sense?

     

    Thanks
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